One Platypus Consulting is....Heather Kauffman; one consultant with a diverse set of skills, dedicated to helping you with the technical communication needs of your organization.
Communicating technical information is an important but often underemphasized component of IT projects. Whether it's educating users, training trainers, or providing new team members with a technical understanding of a system, effective communication enhances the efficiency and accelerates the success of an organization or project.
I seek to help you achieve your technical communication goals by addressing the needs of new projects, as well as by identifying information gaps in existing system and project documentation and helping you fill them with high quality, accurate, easy to understand materials.
The core services I offer are:
- User-centered Documentation - audience analysis, new document/material creation, update of existing documents/materials
- Custom Software Training - needs analysis, development of presentation and training exercises, delivery of demonstration or hands-on training
- System Documentation - gap analysis, interview of subject matter experts, development/compilation of system architecture and technical documentation
I believe that there are many ways to successfully communicate technical information and many ways to start down the path to the effective dissemination of information. Whether you need to document a system, support existing users, or provide instruction to end users, my goal is to help you identify and meet your technical communication needs in a manner consistent with and complementary to your organizational goals.
Browse the website for more information on these and other services I can provide, and contact me if you have any questions.
Existing clients can access the client website at clients.oneplatypus.com
